![]() ![]() 100% of tips paid electronically are transferred to the cleaner that performed the service Tips are appreciated but not required.A credit card must be kept on file in the event of repeat cancelations or client-driven schedule changes Forms of payment are flexible - cash, check, various apps, credit card, etc.All surfaces (e.g., granite countertops, hardwood floors, etc.) are assumed to be sealed and ready to be cleaned without causing damage when common cleaners are used ![]() The cleaner may refuse to clean excessive numbers of "knick-knacks" as these items pose a higher risk of accidental breakage. Items of monetary or sentimental value should be put away on the day of cleaning. or items not secured to walls in a proper manner. We do not assume liability for pre-existing damages, scratches, dings in windows, paint, furniture, floors, walls, etc. ![]() We will make every attempt to repair, replace or pay for any items that was damaged. If we are responsible for damages to your home or an item in your home, we will leave a note or speak in person the day of cleaning. If you skip a cleaning, you can be charged the rate for the next frequency of service if it takes additional time or materials to complete your cleaning Biweekly rates are for biweekly cleanings. Our charges are based on the type of visit you schedule.If the client or agent is late to unlock the home or property a wait fee is assessed of $20 per 15 minutes If we arrive for your scheduled appointment and cannot access the home or property, we charge full price for the scheduled cleaning. ![]() Frequent cancellations and requests to reschedule can result in your preferred time slot being made available to another client, in which case a less popular time slot will be offered.Consecutive cancellations may result in the client being dropped from the schedule. Cancellations made within 24 hours are subject to a charge of 50-100% of the full-service fee. Cancellations made in fewer than 48 hours from the appointment time may be subject to a $35 charge.Cleaners will not clean up large amounts of bodily fluids or vomit under any circumstances If excrement or other bodily fluids are present outside of toilet areas, the cleaner can refuse to provide service if they feel is poses a risk to their safety.Special arrangements must be made for properties with current or chronic infestations Routine service cannot be provided in the event of a rodent or insect infestation.Firearms kept under pillows or mattresses pose a hazard to a cleaner changing linen Please put away and unload all visible firearms.Every effort will be made to clean visible areas under the edges of large furniture pieces We can move "light" furniture as needed but heavy pieces such as beds and sectional sofas cannot be moved.Miniblinds are not included in any window service.Working at height over two steps is not permitted.Please communicate to the owner or cleaner if anyone in the home or property has chemical sensitivities or allergies to cleaners or chemicals.The cleaner is not a babysitter and cannot be responsible for small children left alone in their presence We love kids! But do not leave small children unattended or alone in the home during service.Pet waste and litter boxes are not included in service.Aggressive animals must be crated or removed from the property, especially if Fido is afraid of the vacuum cleaner We love dogs! But service cannot be provided with an aggressive dog loose in the home.However, if the job is misrepresented, the quote will be revised to reflect the true nature of the actual job involved during the first visit Every effort is made to provide a fair and reasonable quote to a new customer. ![]()
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